Refund and cancellation policy

Starter, Growth and Scale monthly plans offer a three-day trial with a card and a verified email address. It includes 100 promotional credits that expire at the end of the trial. There is one trial per person and per workspace, and a trial is not available after any earlier purchase, including Pay as you go. Pay as you go is a one-time credit purchase with no subscription and no trial.

Dodo Payments automatically charges the monthly plan you chose when the three-day trial ends, 72 hours after it starts, unless you cancel before then. We send a reminder email one day before that charge. Cancel in Settings → Billing before the trial ends to avoid the subscription charge. If you cancel in time, there is no subscription payment to refund.

You may request a refund within 7 days (168 hours) of your workspace's first subscription payment only if none of the credits from that payment have been used and no CSV or JSON download was made after the payment.

For a trial that converts to a paid plan, this window starts with the first subscription charge at the end of the trial. Using promotional trial credits does not use credits from that paid charge. If you cancel and later subscribe again, payments on the new subscription follow the renewal rule below.

You may request a refund within 3 days (72 hours) of a monthly renewal or any later subscription payment only if none of the credits granted by that payment have been used and no CSV or JSON download was made after it.

Pay as you go purchases are final and are not eligible for a discretionary refund. This does not affect a refund required by applicable law or a verified duplicate or incorrect charge.

Contact us if you believe a charge was duplicated or the amount was incorrect. We will compare the payment, invoice, workspace and provider records and refund a verified duplicate or incorrect charge.

Cancelling stops the next renewal. Your current subscription and its remaining monthly credits continue until the end of the paid billing period. During a trial, cancelling before it ends prevents the first subscription charge. Cancellation does not automatically refund an earlier charge.

You can schedule cancellation from Settings → Billing. If we approve a full refund of a subscription charge, the subscription is cancelled immediately and its plan access ends at once.

Account deletion in Settings → Data & privacy is available once active runs and pending charges or billing changes have finished. It cancels your subscription immediately and deletes your data, Scout results, workflows, Assistant chats and login. Unused credits are lost, and the deletion screen warns you before you confirm.

Deleting an account does not issue a refund. To request one, contact us within the applicable refund window. The same eligibility rules apply. Billing and payment records are kept for accounting with your name, email and workspace content removed. Deletion does not clear an unpaid credit balance; it is restored if you return with the same email or payment account.

Use our contact page within the applicable time limit. Include the email address on your CrowdYeti account and the Dodo payment or invoice number. Do not send a full card number or card security code.

Approved refunds are sent to the original payment method. Processing time after approval depends on Dodo, the payment network and your bank.

Credits connected to a refunded payment are removed in proportion to the amount refunded. If refunded credits were already used, CrowdYeti records the shortfall as credit debt and pauses new paid work until it is repaid; new credit purchases repay it first. A refund can also end download access if no other paid credits remain. This policy does not limit rights that applicable law does not allow us to limit.